• Account Information

  • How can I add/modify account features

    After you log into your online account at: https://www.voxlinq.com/CustomerSignIn.aspx you can add or modify account features by navigating to the Features Menu (Preferences > Features). From this menu you can purchase additional featuers that may not be included with your current plan on an "a la carte" basis.

    Account or phone features like Call Recording, Blacklist, Anonymous Call rejection, Music on Hold, etc. can be modified or activated/deactivated from this menu as well.

  • How can I change my voicemail password?

    After you log into your online account, navigate to the Voicemail Menu (Preferences > Voicemail). From this menu you can change your Voicemail PIN or add/modify the email address where your voicemails are delivered. You can also activate/deactivate your voicemail service from this menu as well.

  • What is the phone number for checking my voicemail remotely

    The phone number for checking your voicemail remotely for your account is: (301) 444-5835. After dialing this number you will be prompted to enter the phone number and PIN for the voicemail mailbox that you wish to log into.

  • Toll Free/Local DID Services

  • Toll Free Service Features Details

    Click Here to view the Toll Free Basic Plans Features details page.

  • How do I change my Ring-To Phone for my Toll Free Number?

    After you log into your online account, navigate to the Call Forwarding Menu (Preferences > Call Forwarding). From this menu you can change your Ring-To Phone by opening the Default Rule, Standard Rules tab. Go to the First Forward Type section and choose either PSTN (for a landline phone) or SIP (for a VoIP phone). You may also forward calls to an Extension or directly to Voicemail.

    Click Here or click the image on the left to view a DEMO Screen Print of the section that will allow you to change the Ring-To Phone for your Toll Free Number.

  • IVR Services

  • How to set up phone call forwarding options

    Contact Customer Service

  • How do I activate preprogrammed auto-attendant scripts for my phone?

    1. You first need to add the extension information for your account. An account needs both an Extension Group and the actual Extensions in order to forward your calls.
      1. Extension Groups are created in your Accout Dashboard under Exstensions > Manage Extension Groups.

        View Screen Sample

      2. Extension Groups are created in your Accout Dashboard under Exstensions > Manage Extension.

        View Screen Sample

        Extensions numbers must be in the format of 1001, 1002, 1003, and so on. Each preprogrammed script will forward based on these exntesion numbers. The script however is programmed to ask customers to press 1 for X (which forwards to Ext 1001), 2 for Y (which forwards to Ext 1002), etc.

        While the extension numbers that need to be dialed are fixed for the pre-programmed script, the department name that the customer hears which is associated with that extension depends on the audio file being used. If you use a custom audio file you can customize the name of the department/person that the customer is asked to dial for a particular extension. If you choose the default audio file, the default extension names will be used (as specified in the script description which is viewable when you hover over the icon next to the script).

    2. If you have uploaded a Custom Audio File (Under Manage Services > Account Audio Files in the "Manage Custom Audio Files" section) then choose "Custom" under the "Greeting Message Type" field and then choose the custom audio file that you would like to use from the dropdown in the "Choose Custom Greeting" field.

      This is the message that your customers will hear when they dial your number.

    3. Finally you need to choose the actual pre-programmed script to use for a particualr DID (phone number). This is done in your Accout Dashboard under Manage Services > Call Forwarding..

      Choose the DID Number from the top and under the Default Rules tab in the IVR Script Forwarding Options section, choose the pre-programmed Auto-Attendant Script that you would like to use for the number then press "Save All Settings".

      View Screen Sample

      Your Auto-Attendant feature is now active. Customers will hear the greeting message and will be forwarded based on the choices they make in the menu to the account extensions you set up.

  • How to set up Basic SMS forwarding

    Contact Customer Service

  • How to set up Basic 2FA options

    Contact Customer Service

  • Create your first simple IVR Script

    Contact Customer Service

  • How can I forward calls to my IVR Script?

    Contact Customer Service

  • Reference a variable in an input box

    A previously declared varible can be referenced in an input or text box by surrounding the variable name with ;: (semi-colon, colon) at the beginning and ending with :; (colon, semi-colon)
    If the variable does not exist, the script will encounter an error.

  • Privacy Policy

  • Privacy Policy Agreement

    This privacy policy sets out how VOXLinQ.COM (VOXLinQ) uses and protects any information that may be collected when you use this website.

    VOXLinQ is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, you can be assured that it will only be used in accordance with this privacy statement.

    VOXLinQ may change this policy from time to time by updating this page. You should check this page occasionally to stay informed about our latest policies. This policy is effective as of January 1st, 2015.

  • What we collect

    We may collect the following information:

    •      information that you provide to us when registering with our website including your name, address, phone number, email address, job title and any demographic information such as zip code, preferences and interests
    •      information relating to any purchases you make of our goods and/or services or any other transactions that you enter into through our website including your name, address, telephone number, email address and credit card details
    •      information about your computer and about your visits to and use of this website including your IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views and website navigation paths
    •      information that you provide to us when using the services provided by VOXLinq through the website, phone or any other electronic device, or that is generated in the course of the use of those services including the timing, frequency and pattern of service use
    •      information that you provide when completing your profile on our website including your name, profile pictures, gender, date of birth, relationship status, interests and hobbies, educational details and employment details
    •      information that you provide to us for the purpose of subscribing to our email notifications and/or newsletters including your name and email address
    •      other information relevant to customer surveys and/or offers

    Before you disclose to us the personal information of another person, you must obtain that person's consent to both the disclosure and the processing of that personal information in accordance with this policy.

  • What we do with the information we gather

    Personal information submitted to us through our website will be used for the purposes specified in this policy or on the relevant pages of the website.

    We may use your personal information to:

    •      Administer our website and business.
    •      Use the information to improve our products and services.
    •      Periodically send promotional email about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
    •      Use your information to contact you from time to time for market research purposes. We may contact you by email, phone, fax or mail.
    •      Use the information to customize the website according to your interests.
    •      Provide your information to our third party partners for marketing or promotional purposes. In most cases, those third parties will not be able to identify any individual user from the information provided.

    The user information we collect will never be sold to a third party.

    If you submit personal information for publication on our website, we will publish and otherwise use that information in accordance with the license you grant to us.

    We may disclose your personal information:

    a)       to the extent that we are required to do so by law;
    b)       in connection with any ongoing or prospective legal proceedings;
    c)       in order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk);
    d)       to the purchaser (or prospective purchaser) of any business or asset that we are (or are contemplating) selling; and
    e)       to any person who we reasonably believe may apply to a court or other competent authority for disclosure of that personal information where, in our reasonable opinion, such court or authority would be reasonably likely to order disclosure of that personal information.

  • Security

    We are committed to ensuring that your information is secure. VOXLinQ shall endeavor and shall take every precaution to maintain adequate physical, procedural and technical security with respect to our offices and information storage facilities so as to prevent any loss, misuse, unauthorized access, disclosure or modification of the user’s personal information under our control.

  • How we use cookies

    A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyze web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

    We use traffic log cookies to identify which pages are being visited and how the user interacts with our website. This application is provided by Google Analytics (or other similar applications) which uses cookies to track visitor usage. The software will save a cookie to your computer’s hard drive in order to track and monitor your engagement and usage of the website, but will not store, save or collect personal information. You can read Google's privacy policy here for further information [ http://www.google.com/privacy.html ].

    This information helps us analyze data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes after which the data is typically removed from the system.

    Other cookies may be stored to your computer’s hard drive by external vendors when this website uses referral programs, sponsored links or adverts. Such cookies are used for conversion and referral tracking and typically expire after 30 days, though some may take longer. No personal information is stored, saved or collected.

    Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

    You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

  • External links

    Although this website only looks to include quality, safe and relevant external links, users are advised adopt a policy of caution before clicking any external web links mentioned throughout this website. (External links are clickable text / banner / image links to other websites).

    VOXLinQ cannot guarantee or verify the contents of any externally linked website despite their best efforts. Users should therefore note they click on external links at their own risk and this website and its owners cannot be held liable for any damages or negative repercussions caused by visiting any external links mentioned.

    We cannot be responsible for the protection and privacy of any information which you provide while visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

  • Acceptance of Terms

    Through the use of this website, you are hereby accepting the terms and conditions stipulated within the aforementioned Privacy Policy Agreement. If you are not in agreement with our terms and conditions, then you should refrain from further use of our sites. In addition, your continued use of our website following the posting of any updates or changes to our terms and conditions shall mean that you are in agreement and acceptance of such changes.

  • How to Contact us

    If you have any questions or concerns regarding the Privacy Policy Agreement related to our website, please feel free to contact us at the following email, telephone number of mailing address.

    Email: support@voxlinq.com

    Telephone Number: 888-222-2334

    Mailing Address:
    PO Box 4100
    Oakton, VA 22124

  • Affiliate Program Agreement

  • Affiliate Program Welcome

    Welcome to VOXLinQ's Affiliate Program. This is where you can manage your affiliate marketing relationship with VOXLinQ as specified in Schedule 1.

    By participating or attempting to participate in our affiliate marketing program, known as the VOXLinQ Affiliate Program, you (referred to as "you" or an "Affiliate") must accept this Affiliate Program Operating Agreement ("Agreement") without any changes. By registering for or using the Affiliate Program, you are agreeing to this Agreement, which includes the Program Policies defined in Section 12. The Program Policies include the Affiliate Program Participation Requirements, Affiliate Program IP License, Affiliate Program Commission Income Statement, and Affiliate Program Trademark Guidelines. It is important that you read and understand these policies carefully.

  • Affiliate Program Description

    The VOXLinQ Affiliate Program allows you to monetize your website, social media user-generated content or online software application, by placing links on your Site.

    1. Link Placement

    You can place links to the VOXLinQ website (referred to as "VOXLinQ Site" in Schedule 1) or any other site included in the Affiliate Program Commission Income Statement, based on your location. The links must use the special "tagged" link formats provided and comply with the terms of this Agreement (referred to as "Special Links").

    2. Commission Income

    When customers click through or engage with the Special Links on your Site to make qualifying purchases or take other actions on the VOXLinQ Site, you can earn commission income. The details of commission income, including limitations, are described in the Affiliate Program Commission Income Statement.

    3. Program Content

    In order to facilitate your advertisement of VOXLinQ products or services, we may provide you with data, images, text, link formats, widgets, marketing content, and other linking tools through the Affiliate Program ("Program Content"). However, Program Content specifically excludes any data, images, text, or other information related to product offerings on sites other than the VOXLinQ Site.