ANI Based: Play Multiple

Several custom variables are defined which represent area codes to be checked. The left three digits of the system ANI variable for the call are checked against the custom area code variables. If there is a match, a custom message is played for calls that match the area code defined in the custom script variable.

Test Demo Script

Time of Day Forwarding

Functionality for Time of Day forwarding and for office closed based on custom defined variable. The office closed functionality can also be achieved through a database lookup.

The customer can easily select the work hours for each weekday and choose a custom action for each of the defined events. In this script we simply play a stock message for each of the four available custom Time of Day forwarding events.

Test Demo Script

Cust Svc Script1

Functionality for Time of Day forwarding and for office closed based on database entries.

The customer can easily select the work hours for each weekday and choose a custom action for each of the defined events. In this script we play a welcome message if the office is closed. The message also identifies extensions that the customer can dial. The script monitors for DTMF entry and based on the extension chosen, the call is either placed in a queue or an agent phone is called.

Test Demo Script